At Healthy24, we aim to provide our customers with the freshest groceries and best shopping experience. If you are not fully satisfied with your purchase, please read our Return & Refund Policy below:
1. Return Eligibility
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Perishable Items (Fruits, Vegetables, Dairy, Fresh Products):
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Returns are accepted only at the time of delivery if the product is spoiled, damaged, or of poor quality.
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Once accepted at delivery, no return requests will be entertained.
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Packaged & Non-Perishable Items:
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Items such as pulses, rice, snacks, oils, and packaged groceries can be returned if:
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They are damaged, defective, or expired.
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You received the wrong product.
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The item must be unused, unopened, and in original packaging.
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2. Return Process
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For returns, you must contact our customer support within 24 hours of delivery.
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Provide order details, reason for return, and (if possible) a photo of the product.
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Our team will verify and arrange for a replacement or pickup (if applicable).
3. Refund Policy
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Eligible Refunds:
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Refunds will be issued if the returned product is verified as defective, damaged, or incorrect.
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If a replacement is not possible, we will refund the product amount.
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Refund Timeline:
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Refunds will be processed within 5–7 business days to your original payment method.
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In case of COD orders, refunds will be provided as store credit or via bank transfer (as per your choice).
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4. Non-Returnable Items
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Freshly prepared or perishable items after delivery acceptance.
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Items purchased during special promotions or marked as non-returnable.
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Products damaged due to customer mishandling.
5. Cancellation Policy
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Orders can be cancelled before dispatch.
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Once the order is shipped or out for delivery, cancellation is not p
