At Healthy24, we are committed to delivering fresh groceries to your doorstep in a safe and timely manner. Please read our delivery policy below:
1. Delivery Areas
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We currently deliver groceries to selected locations within [Your City/Region].
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You can check delivery availability at checkout by entering your pin code.
2. Delivery Timelines
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Same-Day / Next-Day Delivery: Orders placed before [cut-off time, e.g., 2 PM] are eligible for same-day or next-day delivery (based on slot availability).
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Standard Delivery: Usually completed within 24–48 hours of order confirmation.
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Delivery timelines may vary due to product availability, weather conditions, or unforeseen delays.
3. Delivery Slots
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Customers can choose preferred delivery slots (morning/evening) while placing an order.
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We try our best to honor the selected slot, but changes may occur due to operational reasons.
4. Delivery Charges
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Delivery charges (if any) will be displayed at checkout before confirming the order.
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Some orders may qualify for free delivery depending on store policies.
5. Delivery Process
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Our delivery agents ensure safe handling of groceries.
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Customers must be available at the provided address during the selected slot.
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If the customer is unavailable, a re-delivery attempt may be made, or the order may be cancelled.
6. Order Verification
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At the time of delivery, please check your groceries for freshness, accuracy, and quality.
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Any issues (damaged, missing, or wrong items) must be reported immediately to our delivery partner or customer support.
7. Delivery Restrictions
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Perishable items will not be left unattended at the doorstep unless specifically authorized by the customer.
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Healthy24 is not responsible for items once accepted at delivery.
