privacy policy

At Healthy24, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you shop with us for groceries and other essentials.

1. Information We Collect

When you use our website or services, we may collect the following information:

  • Personal Information: Name, email address, phone number, billing/shipping address.

  • Payment Information: Secure payment details (processed via trusted payment gateways).

  • Order Information: Products purchased, order history, and delivery preferences.

  • Technical Data: IP address, browser type, device details, and cookies to enhance your shopping experience.

2. How We Use Your Information

We use your information to:

  • Process and deliver your grocery orders.

  • Communicate order updates, confirmations, and delivery details.

  • Provide customer support and resolve queries.

  • Improve our website, products, and services.

  • Send you updates about new arrivals, offers, and store news (only if you opt-in).

3. Sharing of Information

  • We do not sell or trade your personal information.

  • Your details may be shared only with trusted partners such as payment gateways, delivery partners, or IT service providers – strictly for order processing.

  • We may disclose information if required by law or to protect our business interests.

4. Data Protection & Security

  • We use encryption and secure systems to protect your personal and payment information.

  • Access to personal data is restricted to authorized personnel only.

5. Cookies

Our website uses cookies to:

  • Enhance your browsing and shopping experience.

  • Remember your preferences for faster checkouts.

  • Analyze site traffic to improve functionality.
    You can disable cookies in your browser settings, but it may affect site performance.

6. Your Rights

You have the right to:

  • Access, update, or correct your personal information.

  • Request deletion of your account or personal data.

  • Opt-out of promotional communications anytime.

7. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices, so we encourage you to read their policies separately.

8. Changes to Privacy Policy

Healthy24 reserves the right to update this Privacy Policy at any time. Changes will be posted on this page with the updated date.